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Quail Ridge Books Refund/Returns Policy

General refund policy - If a book is returned in new condition with a receipt, we will make a full refund by the method of payment with the exceptions listed below.  If there is no receipt, we will issue store credit for the purchase amount, minus any discounts applicable. (RC discount, RC sale, holiday books, etc). 

  •     There are no refunds on out-of-date travel books with or without receipt.
  •     Our sale books (usually 30% or 50% off) are non-returnable. 
  •     If so much time has elapsed that a hardcover book is now in paperback, there is no refund with or without a receipt.
  •     There are no returns on recorded media unless defective. In that case, we will reorder the exact item for the customer.

Event ticket refund policy: See our Event FAQ page.

Free Media Mail shipping on U.S. orders over $75

Holiday Ordering Guidelines

"Ships from warehouse" books to be shipped: order by Wednesday, 12/6
"Ships from warehouse" books for pickup: order by Tuesday, 12/12